RiktenIT

Refund and Returns Policy

Refund and Returns Policy

At RiktenIT, we want you to be completely satisfied with your purchase. As our services are provided exclusively online, we have designed a straightforward and transparent refund and returns policy to ensure your satisfaction. Please review the following terms for a clear understanding of your rights and options.

1. Eligibility for Returns

We accept returns for most services within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • The service must not have been used or started.
  • The service must have been purchased through our online platform.
  • You must provide proof of purchase (order number or receipt).

2. Non-Refundable Services

The following services are not eligible for refunds:

  • Services that have already been completed or partially completed.
  • Custom services or personalized online consultations.
  • Services purchased as part of promotional offers or special discounts.

3. Return and Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service team at support@riktenit.guru within 30 days of your purchase.
  2. Provide your order number, details of the service, and reason for requesting a refund.
  3. Once your request is reviewed and approved, we will initiate the refund process.
  4. Refunds will be issued to the original payment method. Please allow 7-10 business days for processing.

4. Exchanges

As our services are provided online, we do not offer traditional exchanges. However, if you have concerns about the service provided, please contact us, and we may offer a solution such as a free follow-up or additional support, depending on the situation.

5. Shipping Costs

As all services are delivered online, there are no shipping costs associated with our offerings. If you need to return a service or request a refund, no shipping fees will apply.

6. Damaged or Defective Services

If you experience any technical issues or defects with the service you purchased, please contact us immediately. We will work to resolve the issue, and if necessary, provide a full refund or an alternative service to address your needs.

7. Contact Us

For any questions or assistance with returns or refunds, please reach out to our customer service team:

Email: support@riktenit.guru